fu99 Privacy Policy

At fu99, we understand that your privacy is important. This Privacy Policy explains how fu99 collects, uses, stores, and protects your personal information when you access or use our platform. By using fu99, you agree to the practices described in this document. We encourage you to read this policy carefully before registering or placing any wager on our platform.

This policy applies to all users of fu99 accessing our services from Bangladesh, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any questions regarding this policy, please contact us at the email address provided at the end of this document.

1. Information We Collect

fu99 collects two broad categories of information: data you provide directly to us, and data collected automatically when you use our platform. The scope of data collected is limited to what is necessary to deliver our services safely and effectively.

Information You Provide

• Full name, date of birth, and national identity details for account verification.
• Email address, mobile number, and residential address in Bangladesh.
• Payment details including bKash, Nagad, Rocket, or Upay account numbers used for deposits and withdrawals.
• Username, password (stored in encrypted form), and any security questions you set.
• Any correspondence or support tickets you submit to our customer service team.

Information Collected Automatically

• Device type, operating system, browser type, and unique device identifiers.
• IP address, approximate geographic location, and internet service provider information.
• Pages visited, session duration, click patterns, and betting or gaming activity logs.
• Cookies, session tokens, and similar tracking technologies as described in Section 3 of this policy.

2. How We Use Your Information

fu99 uses the information we collect strictly for the purposes of operating, improving, and securing our platform and services. We do not sell your personal data to any third party. Specific uses include the following:

• Creating and managing your fu99 account, including identity verification and age checks (players must be 21 years or older).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard safely and accurately.
• Delivering customer support, responding to inquiries, and resolving disputes in a timely manner.
• Sending relevant communications about your account, bonuses, promotions, and platform updates where you have opted in.
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities on the platform.
• Analysing aggregated and anonymised usage data to improve game offerings, site performance, and user experience.

3. Cookies and Tracking Technologies

fu99 uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Below we describe the two main categories of cookies we deploy.

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, maintain security tokens, and enable core features such as account balance display and bet placement. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use analytics cookies to understand how players interact with fu99 — which pages are visited most often, how long sessions last, and where users encounter friction. This data is aggregated and does not identify you personally. You may manage these preferences through your browser settings.

4. Sharing Your Information

fu99 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following strictly defined circumstances:

• Payment processors and financial partners (such as bKash, Nagad, Rocket, and Upay) solely to facilitate deposits and withdrawals on your behalf.
• Identity verification and KYC service providers who help us confirm the identity of registered players in compliance with platform standards.
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe, limited to session and game data required to run the games you play.
• Law enforcement, regulatory bodies, or legal authorities where disclosure is required by applicable law or is necessary to protect the rights and safety of fu99 or its users.

Any third party receiving your data is contractually obligated to handle it in strict accordance with this Privacy Policy and to use it solely for the purpose for which it was shared.

5. Data Security

fu99 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL encryption to secure all data transmitted between your device and our servers.

Passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text. Access to personal data within our organisation is restricted to authorised personnel on a strict need-to-know basis. While we take every reasonable precaution, no online system can guarantee absolute security, and we encourage you to keep your login credentials private and to contact us immediately if you suspect any unauthorised access to your account.

6. Data Retention

fu99 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to meet our legal, compliance, and operational obligations. Account records, transaction histories, and identity verification documents may be retained for a minimum of five years following account closure, in line with standard financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

7. Your Rights

As a user of fu99, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting us using the email address at the end of this policy.

• Right of access — you may request a copy of all personal data we hold about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our support team at the email address listed in Section 12 of this policy. We will respond to all valid requests within a reasonable timeframe.

8. Payments and Financial Data

When you make a deposit or request a withdrawal on fu99 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed through secure, encrypted payment channels. fu99 does not store your full payment card numbers or mobile banking PINs on our servers at any time.

Only the minimum financial reference data required to process and reconcile transactions — such as the last four digits of a card number or a partial mobile number — may be retained in our records for audit and dispute resolution purposes. All financial data handling is conducted in compliance with applicable payment security standards.

9. Third-Party Services

Our platform integrates with game studios and technology partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our gaming library. These providers operate under their own privacy and data security frameworks. fu99 is not responsible for the independent data practices of these third-party providers, but we contractually require all partners to maintain standards consistent with the protections described in this policy. Any links or embedded content on fu99 that originate from third-party providers are clearly associated with those providers and do not represent an endorsement of their broader data practices.

10. Children's Privacy

fu99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we discover that personal data has been submitted by a person under 21, we will immediately delete that data and close the associated account. Parents or guardians who believe a minor has registered on fu99 are urged to contact us at once using the support email provided in this policy.

11. Changes to This Policy

fu99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of fu99 following the posting of any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fu99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist users across Bangladesh.

Email us at: [email protected]